Return & Refund Policy

Last Updated: April 27, 2025

At Absata, customer satisfaction is important to us. We want you to shop with confidence when purchasing our women’s jewelry collections, including bracelets, earrings, necklaces, and rings. If you are not fully satisfied with your purchase, this Return & Refund Policy explains how returns, exchanges, and refunds are handled in a clear and simple way.

30-Day Return Window

We accept returns within 30 calendar days from the date your order is delivered.

If more than 30 days have passed since delivery, we may be unable to approve a return request.

Return Period: You have 30 days after delivery to request a return.

Eligibility for Returns

To qualify for a return, items should meet the following conditions whenever possible:

Item is returned within the 30-day return period
Item is in original condition
Item is unworn and free from damage caused after delivery
All included packaging or accessories are returned when applicable

For hygiene and safety reasons, certain items may not be eligible for return if they show signs of use or wear.

Items Damaged or Incorrect on Arrival

If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly so we can review the issue and provide an appropriate solution.

Photos of the item and packaging may be requested to help speed up the resolution process.

How to Start a Return

To request a return, please contact our support team with your order number and reason for return. Once approved, return instructions will be provided.

Please do not send items back without prior approval, as this may delay processing.

Email: support@absata.com

Return Shipping Fees

We currently process approved returns with no return fees.

This means no restocking fee and no return handling fee will be charged for eligible approved returns.

No Return Fees: Eligible returns are accepted without return processing charges.

Refund Processing Time

Once your returned item is received and inspected, approved refunds are processed within 8 business days.

Refunds are issued to the original payment method used during checkout. Depending on your payment provider or bank, posting times may vary after the refund has been submitted.

Stage	Timeframe	Details
Return Request	Within 30 Days	Submit request after delivery
Inspection	After Arrival	Returned item is reviewed
Refund Issued	Within 8 Business Days	Sent to original payment method

Late or Missing Refunds

If you have not received your refund after the stated processing time, we recommend first checking with your bank or payment provider, as additional posting time may apply.

If you still need assistance, please contact us and we will be happy to help review the status.

Exchanges

If you would like a replacement item due to damage, defect, or receiving the wrong product, please contact us. Exchange options may depend on product availability.