Cancel / Change Order Policy

Last Updated: March 11, 2026

We understand that plans can change after an order has been placed. Whether you need to update your shipping details, correct an error, or cancel your purchase, our team will make every reasonable effort to assist you. Because orders are prepared quickly to support fast delivery, requests must be submitted as soon as possible after checkout.

This policy explains how order modifications and cancellations are handled, what happens once an order enters processing, and what options may be available if changes can no longer be made. Please review the information below before contacting our support team.

Order Changes

If you notice an error after placing your order, please contact us immediately. We understand that customers may occasionally need to update information such as a shipping address, recipient name, or other order details.

We will review every request individually and make every practical effort to accommodate changes before the fulfillment process begins. However, because our warehouse starts preparing eligible orders promptly, we cannot guarantee that requested modifications will always be possible.

Examples of changes that may be requested include:

• Correcting a spelling error in the recipient's name.
• Updating the shipping address.
• Changing contact information.
• Correcting an apartment, suite, or unit number.
• Updating postal or ZIP code information.
• Adjusting order notes before fulfillment begins.

Requests to change products, quantities, colors, or styles may be accommodated only if the order has not yet entered processing and inventory remains available.

Submitting a request does not automatically confirm that the modification has been completed. Please wait for confirmation from our customer support team before assuming changes have been applied.

Cancellation Window

Orders may be eligible for cancellation if the request is received before warehouse processing begins. Since we aim to prepare orders within one business day, cancellation requests should be submitted immediately after the order is placed.

The earlier we receive your request, the greater the likelihood that we can stop fulfillment before shipping preparations begin.

If your cancellation request is successfully approved, the order will not be shipped and any eligible payment already received will be refunded using the original payment method.

While we always strive to accommodate cancellation requests, we cannot guarantee cancellation once fulfillment activities have started.

Processed Orders

Once an order has entered the fulfillment stage or has been transferred to a shipping carrier, it can no longer be canceled or modified.

This includes situations where:

• A shipping label has been generated.
• The package has been packed for shipment.
• The shipment has been collected by the carrier.
• Tracking information has been issued.

At this stage, our fulfillment partners are already preparing or transporting your package, making further adjustments impractical.

If your order has already shipped and you no longer wish to keep the item, you may review our Return & Refund Policy after the package has been delivered to determine whether your purchase qualifies for a return.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout. Please carefully review all delivery details before submitting your order, including:

• Recipient name.
• Street address.
• Apartment or unit number.
• City.
• State.
• ZIP or postal code.
• Email address.

If you discover an incorrect shipping address after placing your order, contact us immediately. We will attempt to update the information before processing begins.

If the order has already entered fulfillment or has been shipped, address corrections may no longer be possible. Incorrect delivery information may result in delayed delivery, returned packages, or unsuccessful delivery attempts.

We are unable to guarantee successful redirection of packages that have already been transferred to the shipping carrier.

Refunds

If a cancellation request is approved before shipment, any eligible payment received for the canceled order will be refunded to the original payment method.

Approved refunds are generally processed within 10 business days. The exact time required for funds to appear in your account may vary depending on your payment provider.

Situation	Result
Cancellation approved before processing	Eligible refund issued
Cancellation requested after shipment	Cancellation unavailable
Refund processing	Up to 10 business days
Restocking fee	No fee

Refund eligibility remains subject to successful cancellation before fulfillment begins.

Replacement Orders

If an order cannot be modified because fulfillment has already started, customers wishing to receive different products may place a new order separately.

Similarly, if an incorrect item is ordered and changes are no longer possible before shipment, a replacement order may be placed for the desired product while the original order is handled according to the applicable return process, if eligible.

Inventory availability may change at any time. Placing a replacement order promptly helps improve the likelihood that your preferred item remains available.

Customer Responsibilities

Customers play an important role in ensuring orders are processed accurately and delivered without unnecessary delays.

Before completing checkout, we recommend reviewing the following:

• Verify all shipping information.
• Confirm the selected products and quantities.
• Review colors, styles, and product options.
• Ensure billing information is accurate.
• Provide an active email address for order updates.
• Contact us immediately if any correction is needed.

Prompt communication greatly improves our ability to assist with changes before warehouse processing begins.

Please note that submitting multiple requests regarding the same order may increase processing time. Providing complete and accurate information in your initial message helps us respond more efficiently.

Contact Us

If you need assistance with changing or canceling an order, or if you have questions about this policy, please contact our customer support team as soon as possible.

The sooner we receive your request, the better our opportunity to assist before fulfillment begins.