Cancel / Change Order Policy

Last Updated: April 27, 2025

At Absata, we understand that customers may occasionally need to update or cancel an order after purchase. Because we aim to process and ship orders quickly, requests must be submitted as soon as possible. This policy explains how cancellation and order change requests are handled.

Order Processing Timeline

Most orders begin processing shortly after payment has been successfully completed. Our standard handling time is 1 business day, which means requests for changes or cancellations should be sent immediately after placing the order.

Important: Once an order has entered fulfillment or has been shipped, cancellation or modifications may no longer be available.

Requests We May Be Able to Assist With

Depending on the current status of your order, we may be able to assist with the following:

Order cancellation before shipment
Shipping address corrections
Name or contact detail updates
Quantity adjustments
Product variant changes, when available
Combining duplicate orders, where possible

Cancellation Requests

If you need to cancel an order, please contact us immediately after placing your purchase. Cancellation requests are reviewed based on how far the order has progressed in our system.

Orders that have not yet entered fulfillment are generally easier to cancel. If cancellation is approved after payment has been received, a refund will be issued to the original payment method.

Best Practice: Contact us as soon as possible for the highest chance of successful cancellation.

Order Change Requests

If you need to make changes to an existing order, please submit your request promptly. While we cannot guarantee all changes can be completed, we will review each request based on timing and inventory availability.

Request Type	Possible Before Processing	Possible After Shipment
Cancel Order	Usually Yes	No
Address Change	Often Possible	Limited
Item Change	Subject to Stock	No
Contact Detail Update	Usually Yes	Possible

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After Shipment

Once an order has been shipped, it is generally no longer possible to cancel the order or make product changes. In some cases, limited address corrections may depend on carrier options and timing.

If your order has already shipped, tracking information will be provided when available.

Refunds for Cancelled Orders

Approved cancellations will be refunded to the original payment method. Processing time may vary depending on your payment provider or financial institution.

If your cancellation request cannot be completed because the order has already shipped, you may review our Return & Refund Policy once the package has been delivered.