Frequently Asked Questions

Last Updated: April 10, 2026

Welcome to our Frequently Asked Questions page. Here you can find answers to common questions about ordering, payments, shipping, returns, refunds, products, and customer support. We created this guide to help you quickly find the information you need before and after your purchase.

If you need additional assistance after reviewing these answers, our customer support team is available to help with any questions or concerns.

Orders

1. How do I place an order?

To place an order, browse our available products, select the item you would like to purchase, choose any available options, and add it to your shopping cart. When you are ready, proceed to checkout, enter your shipping and payment information, and confirm your purchase.

After your order is successfully submitted, you will receive confirmation details for your purchase.

2. Can I modify my order after placing it?

If you need to make changes to your order, please contact us as soon as possible. We will make every reasonable effort to assist with updates before your order enters processing.

Once an order has been prepared for shipment or transferred to a carrier, changes may no longer be possible.

3. Can I cancel my order?

Cancellation requests must be submitted as soon as possible after placing an order. If fulfillment has not started, we will attempt to cancel the order.

Once an order has entered processing or shipping, cancellation may no longer be available. In that case, you may review return options after delivery.

4. What happens after I place an order?

After receiving your order, we review the information, confirm payment, prepare the products, and begin fulfillment. Once your package ships, tracking information will be provided when available.

5. Why has my order not been processed yet?

Most orders are processed within one business day. Delays may occasionally occur due to payment verification, high order volume, holidays, or other operational factors.

If your order has been delayed beyond the expected timeframe, please contact customer support for assistance.

Payments

6. What payment methods do you accept?

We currently accept PayPal and Venmo as available payment options during checkout.

7. When will my payment be charged?

Your payment is processed when your order is submitted and successfully authorized. Orders cannot enter fulfillment until payment confirmation has been completed.

8. Why did my payment fail?

Payment failures may occur because of incorrect payment information, account restrictions, authorization issues, or temporary technical problems.

Please verify your payment details and try again. If the issue continues, you may need to contact your payment provider.

9. Is my payment information secure?

Yes. We use trusted payment processing services designed to protect transaction information. Sensitive payment details are handled through secure payment systems and are not intentionally stored on our own systems.

Shipping

10. How long does shipping take?

Orders are typically processed within one business day. After shipment, delivery generally takes between two and six business days depending on the destination and carrier operations.

11. What shipping methods are available?

We work with trusted shipping carriers including USPS, UPS, and FedEx to provide reliable delivery service.

12. How much does shipping cost?

We offer a flat-rate shipping fee of $6.99. The shipping cost will be displayed during checkout before you complete your purchase.

13. When is the order cut-off time?

The order cut-off time is 5:00 PM (EST), Monday through Friday. Orders placed after this time may begin processing on the next business day.

14. Do you offer international shipping?

Currently, international shipping is not available. Orders can only be shipped to supported domestic delivery locations.

Tracking

15. How can I track my order?

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

You can use the tracking details to monitor your package progress and estimated delivery updates.

16. Why is my tracking information not updating?

Tracking information may take some time to update after a shipping label is created or after the carrier receives the package.

If tracking has not updated for an extended period, please contact us so we can help review the shipment status.

17. What should I do if my package shows delivered but I cannot find it?

If your tracking status shows delivered but your package has not been located, please check around your delivery area, with household members, and with neighbors.

If you still cannot locate your package, contact us for assistance with reviewing available shipping information.

Address Changes

18. Can I change my shipping address after ordering?

If you notice an address mistake, contact us immediately. We will attempt to update the shipping information before your order is processed.

Once the package has shipped, address changes may no longer be possible.

19. What happens if I entered the wrong address?

Customers are responsible for providing accurate shipping information at checkout. Incorrect addresses may cause delays, failed delivery attempts, or returned packages.

If a package is returned due to incorrect information, please contact our support team for available options.

Products

20. What types of products do you sell?

We specialize in stylish everyday bags, including shoulder bags, crossbody bags, and tote bags designed for different occasions and personal styles.

21. Are product details accurate?

We make every effort to provide accurate product descriptions, images, and details. However, slight differences may occur due to screen settings, lighting conditions, or manufacturing variations.

22. What should I do if I receive the wrong product?

If you receive an incorrect item, please contact us as soon as possible. Provide your order details and photos of the received product so we can review the issue and assist you.

23. What should I do if my product arrives damaged?

If your order arrives damaged, please contact us promptly with photos showing the product and packaging. This information helps us review the situation and determine the appropriate solution.

Returns & Refunds

24. What is your return period?

Eligible items may be returned within 30 days after delivery. Products must meet the return requirements outlined in our Return & Refund Policy.

25. How long does a refund take?

Once a return has been received and approved after inspection, refunds are generally processed within 10 business days.

The time required for funds to appear may vary depending on your payment provider.

26. Are there any return fees?

No restocking fee is charged for approved returns.

Customer Service

27. How can I contact customer support?

If you need help with orders, payments, shipping, returns, or any other questions, our customer support team is available to assist you.

Contact Us

For any additional questions or assistance, please contact our customer support team.